The browser game does not load
Reload the browser game once and confirm that JavaScript is allowed. If the loading screen stays open, try the current version of Chrome, Safari, Firefox, or Edge. Include the browser name and version when you contact support.
If the board opens but a control does not respond, note which side you chose, the game mode, and the last move you made. A screenshot helps when it does not show a private room code or another person's information.
A private room code does not work
Confirm that both players have an internet connection and entered the same six-character code. Opening an invitation shows the room, but you still need to press Join game. If the room has ended, create a new room and share its new code.
Share a room code with support only when they ask for it. Do not post an active private-room link in a public message.
The Android app will not open or update
Open the Baghchal page on Google Play and install any available update. Restart the app after the update finishes. If it still fails, send your phone or tablet model, Android version, app version, and the exact message shown on screen.
Protect your information
Do not email passwords, access keys, sign-in codes, or private credentials. Baghchal online play uses an anonymous account and does not ask for a password.
Delete online-play data
Use Settings > Delete Online Play Data, or follow the account deletion instructions. The deletion page explains what the request removes and how to contact support if the in-app choice is unavailable.